School Complaints Procedure
Listening to Concerns and Complaints
Guided by our Christian values of love, hope and trust, we are committed to listening carefully to parents and carers and working together in a spirit of openness and respect.
A concern is a worry or question about something that feels important, where reassurance or clarification is needed.
A complaint is an expression of dissatisfaction about something that has happened, or about something that has not happened.
We aim to resolve concerns as early and informally as possible through open conversation. Many issues can be settled quickly by talking things through, and we always take concerns seriously.
If you feel unable to speak to a particular member of staff, please contact the Headteacher, who will listen to your views and ensure your concern is addressed appropriately. Similarly, a concern may be passed to another member of staff if this helps ensure it is considered fairly and objectively.
Where a matter needs to be raised formally, the school will follow the stages set out in our complaints procedure to seek a fair and supportive resolution.
We are committed to working in partnership with our families, treating everyone with dignity and compassion, and seeking understanding, reconciliation and positive outcomes for the good of every child.
